You can add efficiency to planning the work of your service engineers by monitoring and analyzing their workload in terms of time periods, enterprise divisions and jobs (work orders). Also, this will help to correctly prioritize tasks according to their labor intensity. A common problem is the interaction between the production and maintenance teams. It is especially true when repair shops exist as separate units, but this does not mean that a single shop for both teams is an ideal solution. In fact, in a single shop there is little transparency about the issues; instead, they are solved individually by the shop supervisor.
To improve this interaction, you need a solution similar to that used by Western service companies: divide the employees into two groups. One group will be responsible for interaction with production units, i.e. maintenance ‘customers’, and the other will be responsible for repairs. In this case, the ‘interactors’ must be authorized to allocate budgets and schedule the work. And the technicians are responsible for high-quality execution of the work order.
SmartEAM provides several approaches to maintenance management: