You can effectively plan the work of personnel by monitoring and analyzing the workload of specialists in the slit of time periods, departments and works (orders for MOR), and correctly set priorities for tasks according to their labor intensity.
The problem is the interaction of technological and repair personnel. This problem is especially acute in the allocation of repair shops, but do not think that a single shop for technological and repair personnel will solve this problem. In a single shop, problems are silenced and solved individually by the shop manager.
To solve these problems requires a solution similar to that used in Western service companies: the division of employees responsible for interaction with technological units – customers of repair work, and employees responsible for repairs. In this case, the employee responsible for interaction with the production must have authority in the field of budget allocation and work planning. And the executor is responsible for high-quality execution of the order for work according to the received task.
The Smart EAM software package provides several approaches to the organization of service management.